Call divert, also known as call forwarding, is a handy feature on Samsung devices that allows users to redirect calls to another number. While this can be a useful tool, there are times when you may want to disable it. Whether you’re trying to stop calls from being redirected to your voicemail or a different number, removing call divert on a Samsung phone is a straightforward process. In this comprehensive guide, we will explore different methods to remove call divert, troubleshooting tips, and additional information to ensure you have a smooth experience.
Understanding Call Divert on Samsung Devices
Before we get into the steps to remove call divert, it’s essential to understand how it works. Call divert is often used for various reasons, such as:
Reasons for Using Call Divert
- Availability: If you are often unavailable, you can forward your calls to another number.
- Business Use: You might want your business calls to go to a dedicated line or voicemail.
While these reasons can be beneficial, there are instances when users might want to revoke these settings.
How to Remove Call Divert on Samsung Phones
Removing call divert on your Samsung device can be done in several ways depending on your preferences and service provider. Below we will cover the most common methods.
Method 1: Using the Phone App
This method is the most straightforward way to deactivate call divert.
Step 1: Open the Phone App
Begin by launching the default Phone app on your Samsung device. The app usually features a blue icon with a white phone symbol.
Step 2: Access Settings
Next, tap on the three vertical dots located at the top right corner of the screen. This will open a dropdown menu; select Settings from this menu.
Step 3: Navigate to Call Settings
In the Settings menu, look for Call settings or Calls and tap on it. This may differ slightly depending on the Samsung model and software version, but it mainly revolves around the call settings.
Step 4: Open Call Forwarding Options
Once in the Call settings, locate and tap on Call forwarding. Here, you will see your call divert options such as always forward, forward when busy, and forward when unanswered.
Step 5: Disable Call Divert
You will see all the conditions under which calls may be diverted. To disable call divert, follow these steps:
– Tap on Always Forward (if it’s activated).
– Select Disable or Turn Off the feature.
Make sure to repeat this for any other call divert options that you want to remove.
Method 2: Using USSD Codes
If you are experiencing difficulty navigating through your settings, you can opt for USSD codes, which are quick commands that you dial into your phone to manage your calls.
Common USSD Codes
Here are some USSD codes to disable call divert:
| Condition | USSD Code |
|---|---|
| Always divert calls | *21* |
| Divert when busy | *67* |
| Divert when unanswered | *61* |
| Divert when unreachable | *62* |
To deactivate all call forwarding, you can use the universal code ##002#. Simply enter it into your Phone app and tap the call button. You should see a confirmation message indicating that call forwarding has been successfully removed.
Method 3: Using the Settings Menu
If the above methods don’t seem to work, you can also try removing call divert settings directly from the Settings menu.
Step 1: Open Settings
Begin by navigating to your device’s main Settings. This can usually be done by swiping down from the top of the screen and tapping on the gear icon.
Step 2: Search for Call Settings
Scroll down and look for Connections or Network & Internet, depending on your phone. Tap on the related category and then find Call Settings.
Step 3: Manage Call Forwarding
Just like in Method 1, navigate to Call forwarding under the phone settings.
Step 4: Disable Forwarding Options
You can now see all your call divert options. Simply tap on each option and select Disable.
Troubleshooting Call Divert Issues
While removing call divert is usually an easy process, you might encounter some issues. Let’s discuss potential troubleshooting steps to resolve any challenges.
Common Issues and Solutions
Problem: Call Divert Options Not Responding
If you find that your settings are not applying correctly, first restart your phone. A simple reboot may clear temporary glitches.
Problem: Unable to Disable Call Divert
If the previous options fail, ensure that you’re not under a specific network plan or restriction set by your carrier. Contact your service provider to determine if there are any issues.
Problem: Call Forwarding Still Active After Deactivation
If after following the steps your call divert is still active, try using the USSD code ##002# again. In some cases, settings may take a moment to update. Wait a few minutes and try again.
Final Thoughts
Getting the hang of removing call divert on a Samsung device is a simple yet necessary skill that enhances your overall experience. Whether you use the Phone app, USSD codes, or directly navigate through the Settings menu, you now have various methods at your fingertips.
Remember to always confirm the status of your call forwarding settings after making changes, especially if you find yourself needing to redirect calls frequently. By following the steps outlined in this guide, you can easily manage your call divert settings and ensure that important calls aren’t missed or wrongly redirected.
With this knowledge, you’re now equipped to handle call divert like a pro! Enjoy your enhanced communication experience on your Samsung device.
What is call divert on my Samsung phone?
Call divert, also known as call forwarding, is a feature on Samsung phones that allows users to redirect incoming calls to another number. This can be particularly useful if you are unable to answer your calls, for example, when you are in a meeting or traveling. It ensures that important calls are not missed and can be routed to a different number, such as a colleague’s phone or a voicemail service.
In Samsung devices, call divert can be managed through the phone’s settings. The feature offers various options, such as forwarding calls when the line is busy, when not answered, or when the phone is unreachable. Understanding how to enable and disable call divert is crucial for users who want to maintain control over their incoming calls.
How do I check if call divert is activated on my Samsung phone?
To check if call divert is activated on your Samsung phone, you can navigate through the settings to find the call settings. Open the Phone app and tap on the three-dot menu in the upper-right corner. From there, select ‘Settings’ and look for ‘Call forwarding’ or ‘Call settings.’ In this section, you will see the various options for call divert and whether any of them are currently active.
Alternatively, you can perform a quick check using the dialer. Open your phone’s dial pad and enter the code *#21#. This will display the call forwarding status for all types of calls (voice, video, etc.) and if they are currently in effect. Knowing the status of call divert helps you manage your incoming calls effectively.
How can I remove call divert on my Samsung phone?
To remove call divert on your Samsung phone, start by opening the Phone app and accessing the settings menu. Tap on the three-dot icon in the top-right corner and select ‘Settings.’ Locate the ‘Call forwarding’ or ‘Call settings’ option and select it to see the call divert options currently set. You can tap on each option to turn off call forwarding for the specific conditions under which it is activated.
If you wish to disable all forms of call divert, make sure to go through each option carefully, which may include ‘Always forward,’ ‘Forward when busy,’ ‘Forward when unanswered,’ and ‘Forward when unreachable.’ Ensure that you save any changes you make, and you should receive a confirmation message indicating that call divert has been successfully disabled.
Will I still receive calls if call divert is turned on?
When call divert is turned on, incoming calls will be redirected to the number that you specified in the settings. This means that you will not receive the calls directly on your Samsung phone unless you disable the call divert feature. Instead, the calls will go directly to the alternate number, such as a voicemail or another phone.
However, it’s essential to understand the specific settings you’ve applied. For example, if you have set the forwarding to activate only when you are busy or do not answer, you will still receive calls under normal circumstances. But if you have enabled ‘Always forward,’ all incoming calls will be redirected, and you will not see any incoming call notifications.
What should I do if I cannot disable call divert on my Samsung phone?
If you’re having trouble disabling call divert on your Samsung phone, there are a few troubleshooting steps you can take. First, double-check that you have the correct permissions and are navigating to the right settings. Sometimes, software updates may alter how settings are accessed, so look for any recent changes in your device’s interface.
If you still cannot disable the feature, consider restarting your phone, as this can resolve temporary glitches. Additionally, you can try using the network service codes to deactivate call divert manually. For example, dialing #21# for all types of call forwarding can also work to disable the feature instantly.
Are there any charges associated with call divert on my Samsung phone?
Call divert itself does not incur charges, but there may be costs associated with forwarding calls, depending on your mobile operator and plan. If the calls are being diverted to a different number, especially when the diverted number is a long-distance or international number, you may face charges based on your carrier’s rates. It is always advisable to check with your mobile service provider to understand the full cost implications.
Moreover, forwarded calls may use minutes from your plan or incur additional fees for specific types of forwarding, such as international calls. Therefore, if you plan to use the call divert feature frequently, be aware of the potential costs involved and consider how it fits into your overall mobile usage and billing.
Can I set up conditional call forwarding on my Samsung phone?
Yes, you can set up conditional call forwarding on your Samsung phone. This feature allows you to forward calls based on specific conditions, such as when your line is busy, when you do not answer, or when your phone is off or unreachable. To set this up, open the Phone app, tap on the three-dot menu, select ‘Settings,’ and then go to ‘Call forwarding.’
From there, you should see options for ‘Forward when busy,’ ‘Forward when unanswered,’ and ‘Forward when unreachable.’ By enabling these options and entering the desired number to which calls should be forwarded, you can customize your call forwarding preferences according to your needs. Just remember to save any changes you make to ensure that they take effect properly.
Does disabling call divert affect other phone settings?
Disabling call divert specifically affects only the call forwarding settings on your Samsung phone. It will not interfere with other phone functionalities such as call waiting, messaging, or data usage. If you turn off call divert, you will start receiving calls directly on your phone again, rather than having them redirected to another number.
However, if you are using additional call-related features like call blocking or do not disturb, those settings will remain unaffected by the disabling of call divert. It’s essential to manage each setting according to your preferences, ensuring that your overall communication setup is tailored to your needs without unintended interruptions.